Gathering Momentum for Future Endeavors, Advancing with Determination — The Group’s 2025 BPO Accountability Report Meeting Concludes Successfully

On January 16, 2026, the Group successfully held its 2025 Annual BPO Performance Review Meeting. Centered on the theme “Review for Improvement, Exchange for Consensus,” the meeting comprehensively assessed the strategic execution outcomes of all Business Units (BPs), jointly discussed the 2026 development plan, and advanced the deep implementation of the Group’s AI-driven digital transformation and financial compliance enhancement strategies. Core executives from across the Group gathered to reflect on growth and embark on a new journey together.

I. Meeting Context: Strategy-Led Revival of Performance Reviews

In 2025, the Group steadily advanced its core strategies and continuously expanded its business scale. All BPs overcame challenges, with three newly added BPs surpassing the RMB 1 billion annual revenue milestone, demonstrating strong resilience. Recognizing the varying team sizes and performance levels among BPs, the Group’s Objective Performance Steering Committee (OPS) revived this performance review meeting to create a vital platform for self-assessment, mutual learning, and strategic alignment.

II. Core Objectives: Three-Dimensional Focus to Strengthen Foundations

This meeting focused on three core objectives, integrating strategy, tactics, and execution:

1. Systematic Review: Reflect on goal achievement, analyze operational successes and shortcomings, and distill replicable best practices;

2. Collaborative Planning: Discuss 2026 business plans and key initiatives to solidify future direction;

3. Strategic Alignment: Enhance synergy among the Group, GPs, and BPs to ensure efficient strategy execution.

III. Executive Leadership: Clarifying Pathways and Precision Execution

At the conclusion of the meeting, Chairman and General Manager Mr. Hu delivered a keynote address, acknowledging achievements while candidly identifying areas for improvement in management operations and collaboration efficiency. He highlighted key opportunities such as AI empowerment and vertical specialization:

1. Focus on Core Strengths: While the company operates diverse businesses, its vitality and core scenarios are concentrated in BPO, particularly the PCB segment, which has shown outstanding performance—requiring deeper focus to amplify this advantage;

2. Strengthen Foundations: Recognized the team’s proactive brainstorming and called for concurrent backend optimization to support business operations;

3. Enhance Collaboration: Noted insufficient alignment across organizational levels and emphasized that performance improvement must rely on daily decision-making details and pragmatic execution.

IV. Moment of Honor: Role Models Inspire Progress

Following rigorous evaluation, five BPO leaders—Gao Cuilian, Xiao Chuanping, Liang Feng, Gong Zhao, and Xie Tonglin—ranked in the top five of the performance review scoring. Recognized for their exceptional strategic understanding, operational management, and business results, they have been shortlisted for the Group’s annual “Best BPO Operator” award, setting an example for all colleagues.

V. Embarking on a New Chapter: Persistent Action for Greater Success

This meeting achieved both outcome validation and strategic alignment. In 2025, all BPOs maintained steady growth aligned with Group strategy; in 2026, they must fully commit to “ALL IN AI,” deepen digital integration, focus on core business segments, strengthen collaboration, and ensure practical execution.

The path ahead is challenging, yet progress is assured through action; continuous effort paves the way to a promising future. As this meeting concludes, a new beginning unfolds. May all BPO partners draw motivation from reflection, be guided by shared consensus, unite with purpose, strive courageously, and co-author a new chapter of high-quality development for the Group!